Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more
Capacity BuildingEngaging Staff and Unions 2019
Controlling Complaint Conversations
This quick read provides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer… more
Staff Training Complaint, problem, unhappy 2019
Shelving with Dewey - Illinois
This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It… more
Job Specific Volunteer Training shelve, book shelving, shelver 2019
Recruitment Success Story - Flagstaff Arizona
In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer… more
Capacity BuildingEngaging High Impact Volunteers online booksales, Book sale 2019
Volunteer Appreciation Guide
is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started… more
Capacity Building recognition 2019
Want to Write a Volunteer Program Annual Report? Here's How to Start
VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats.
Your volunteers tell a compelling story. It’s time to… more
Capacity Building 2019
Skills Based Volunteering Toolkit - Common Impact
Since 2000, Common Impact has supported nonprofits in effectively utilizing skills-based volunteering to build internal capacity to better serve the… more
Capacity BuildingEngaging High Impact Volunteers Skills Based Volunteers 2019
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more
Volunteer Handbooks policies, handbook 2019
Walking the Walk: Engage Library Volunteers in your Volunteer Engagement Program
This 1-hour webinar by Jennifer Bennett of VolunteerMatch (recorded on August 29, 2019) focuses attention on how to engage volunteers in the work of… more
Engaging High Impact VolunteersCapacity Building Skilled Volunteers 2019
Do's and Don'ts of Supervising Library Volunteers
This July 2019 article from Public Libraries Online provides an excellent overview of working with volunteers in large and small libraries.
Capacity BuildingStaff Training supervision 2019
GenerationOn Projects, Ideas and Resources
Looking for possible library volunteer projects for kids, teens and/or families? Check out GenerationOn's projects and resources to get some… more
Millennials Teens, family volunteering 2018
Success with Skills-Based Volunteers
A quick read guest post on VolunteerMatch's blog by Carla Lehn summarizing key elements of getting skilled volunteers engaged with your… more
Capacity BuildingEngaging High Impact Volunteers Skills Based Volunteers; 2018
VolunteerMatch Re-Posting Tutorial
Reposting is THE MOST IMPORTANT step you can take to get your opportunities noticed on VolunteerMatch. Why? Because VolunteerMatch searches are… more
VolunteerMatch Tools and Resources VolunteerMatch 2018
Can We Reject a Volunteer?
What do you do when someone applies to volunteer and you realize they will not work out? How can we justify rejecting anyone who steps forward and… more
Interviewing VolunteersStaff Training Fire, reject, complaints 2018
You Can't Fire Me, I'm a Volunteer!
This quick read from Blue Avocado focuses on addressing volunteer dissatisfaction points to the right way to handle disgruntled volunteers.
Staff Training Fire, disgruntled 2018
Engaging Volunteers from Diverse and Immigrant Communities
The Minnesota Association for Volunteer Administration (MAVA) has developed a set of 8 strategies for creating a more inclusive volunteer program at… more
Capacity BuildingStaff Training diverse, inclusive, immigrant 2018
New Volunteer Manager's Toolkit
Get Involved Webinar Archived June 27, 2018
New to volunteer management? Looking for a refresher on the basics? This one hour webinar, presented by… more
Capacity BuildingInterviewing VolunteersStaff Training 2018
Successfully Managing Library Volunteer Program Changes
What should you do when it’s time to change the policies and procedures that govern or guide the volunteers that work with your organization? How can… more
Capacity BuildingStaff Training change management 2018
Revitalizing Library Volunteer Engagement
One hour archived recording of a WebJunction webinar: Library volunteerism is evolving. Gone are the days of looking for tasks to keep your… more
Engaging High Impact VolunteersEngaging Staff and UnionsOn-line Volunteer Recruitment 2018
Rethinking Volunteer Recognition
This 2018 archived Webinar from Verified Volunteers presents research shows that there is a disconnect between what volunteers are seeking in terms… more
Capacity BuildingEngaging High Impact Volunteers recognition 2018