Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Getting it Right! Nine Areas Managers of Volunteers Sometimes Get Wrong
A terrific brief article by Martin Cowling to help us find our way.
Capacity Building 2021
Closed Captioning Volunteer Job List - Cedar Rapids IA
During the global pandemic the Library shifted to sharing more programs online and wanted to ensure the programs were accessible to those who utilize… more
Job Specific Volunteer TrainingCapacity Building virtual, virtual volunteer, remote, closed captioning, COVID-19 2021
Where Do I Go From Here? Engage Volunteers in New Ways
Jennifer Bennett, CVA, Senior Manager of Education and Training for VolunteerMatch presented this webinar for the Get Involved Initiative on February… more
Staff TrainingCapacity Building Webinar 2021
Strategies for Attracting Today's Volunteers - DOVIA Sacramento Webinar
This archived webinar was presented by Carla Lehn for DOVIA Sacramento in February 2011. Learning Objectives for the session:
Participants in this… more
Staff TrainingOn-line Volunteer RecruitmentEngaging High Impact Volunteers Recruitment, online recruitment, Volunteer Job Description, Webinar 2021
Writing Accurate & Useful Volunteer Position Descriptions
This one hour Get Involved webinar was presented on March 25, 2020 by Jennifer Bennett, CVA, Senior Manager of Education and Training with… more
Engaging High Impact VolunteersCapacity Building Position Descriptions, job descriptions 2020
Homebound Delivery Volunteer Safety Requirements Sign-Off Sheet - Boulder CO
This list of safety requirements was created for Boulder Colorado Homebound Delivery volunteers returning to service during COVID-19. The volunteer… more
Job Specific Volunteer TrainingCapacity Building Homebound, COVID-19 2020
Power, Privilege, and Volunteerism
Volunteerism can reinforce patterns of power and privilege (whites and people of means as volunteers, and communities of color or those without means… more
Staff Training equity, inclusive, inclusion 2020
Writing Accurate & Useful Volunteer Position Descriptions - Slides
These slides were used in the March 25, 2020 one hour Get Involved initiative webinar: "Writing Accurate & Useful Volunteer Position Descriptions… more
Capacity BuildingEngaging High Impact Volunteers job descriptions, Position Descriptions 2020
Tech Made Easy - Instructional Guides (Includes Zoom)
These new Tech Guides are now available for public use. They contain step-by-step instructions on how to teach seniors, who are often late-tech… more
Capacity BuildingJob Specific Volunteer Training tech coach, tech tutor 2020
Skills Based Volunteerism 201: Project Scoping and Planning
This 1 hour archived webinar on preparing for skills-based volunteerism was presented by Serve Ohio in January 2020.
Engaging High Impact VolunteersCapacity BuildingStaff Training Skilled Volunteers, Skills Based Volunteers, high-impact volunteers 2020
NextGen Nexus: Moving Beyond Awareness
This article answers the question: How do we build awareness about our issue among young Americans?
Millennials Gen Z 2020
Volunteer Ethics & Risk Management: Should You Bring Volunteers In?
This blogpost on ethics and volunteer liability and risk management was prepared by Toby Johnson during the Covid-19 Pandemic of 2020. It serves as… more
Staff Training Risk Management, liability, Liability Waiver 2020
The Ellis Archive - The Susan J. Ellis Foundation
The archive primarily consists of digitized documents from Susan J. Ellis' personal resource library. Focused on Susan’s passion -- the professional… more
Staff Training 2020
Designing Virtual Opportunities, Managing Remote Volunteers
This is a one hour webinar presented by Jennifer Bennett, CVA, Senior Manager of Education and Training at VolunteerMatch. I was presented and… more
Engaging High Impact VolunteersCapacity BuildingStaff Training virtual volunteer 2020
What Do Volunteers Want?
This article discusses the importance of following up with volunteers -- keeping them in the loop through good communication.
Capacity BuildingEngaging High Impact Volunteers communications, followup 2020
Social Media & Blog Content Guidelines for Staff & Volunteers - CMBCL, OR
This document is used by Cedar Mill & Bethany Community Libraries to provide guidelines for staff and volunteers who are assisting with community… more
Engaging High Impact VolunteersJob Specific Volunteer TrainingStaff Training social media, blog 2020
Recognizing Racism in Volunteer Engagement - MAVA
Important food for thought from the Minnesota Association for Volunteer Administration
Staff TrainingCapacity Building inclusive, racism, Recruitment, diversity 2020
Virtual Volunteer Orientation - San Jose CA
This online training was developed to introduce new volunteers to the San José Public Library and provide a basic overview of the volunteer policies… more
Engaging High Impact VolunteersCapacity Building virtual volunteer, virtual, orientation, Volunteer Orientation 2020
Engaging Pro Bono & Skills-Based Volunteers Webinar
This one hour webinar was presented for a library audience by Jennifer Bennett, CVA, Senior Manager of Education and Training at VolunteerMatch on… more
Engaging High Impact Volunteers Skilled Volunteers, Pro Bono, Webinar 2020
Systemic Exclusion in Volunteer Engagement
The vast majority of managers of volunteers absolutely abhor deliberate acts of racism and want to be more inclusive. Since they don’t engage in… more
Capacity BuildingStaff Training racism, inclusive, diversity, Recruitment 2020