Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Homebound Delivery Volunteer Safety Requirements Sign-Off Sheet - Boulder CO
This list of safety requirements was created for Boulder Colorado Homebound Delivery volunteers returning to service during COVID-19. The volunteer… more
Job Specific Volunteer TrainingCapacity Building Homebound, COVID-19 2020
Writing Accurate & Useful Volunteer Position Descriptions - Slides
These slides were used in the March 25, 2020 one hour Get Involved initiative webinar: "Writing Accurate & Useful Volunteer Position Descriptions… more
Capacity BuildingEngaging High Impact Volunteers job descriptions, Position Descriptions 2020
Tech Made Easy - Instructional Guides (Includes Zoom)
These new Tech Guides are now available for public use. They contain step-by-step instructions on how to teach seniors, who are often late-tech… more
Capacity BuildingJob Specific Volunteer Training tech coach, tech tutor 2020
Volunteer Ethics & Risk Management: Should You Bring Volunteers In?
This blogpost on ethics and volunteer liability and risk management was prepared by Toby Johnson during the Covid-19 Pandemic of 2020. It serves as… more
Staff Training Risk Management, liability, Liability Waiver 2020
The Ellis Archive - The Susan J. Ellis Foundation
The archive primarily consists of digitized documents from Susan J. Ellis' personal resource library. Focused on Susan’s passion -- the professional… more
Staff Training 2020
Social Media & Blog Content Guidelines for Staff & Volunteers - CMBCL, OR
This document is used by Cedar Mill & Bethany Community Libraries to provide guidelines for staff and volunteers who are assisting with community… more
Engaging High Impact VolunteersJob Specific Volunteer TrainingStaff Training social media, blog 2020
Recognizing Racism in Volunteer Engagement - MAVA
Important food for thought from the Minnesota Association for Volunteer Administration
Staff TrainingCapacity Building inclusive, racism, Recruitment, diversity 2020
Walking the Walk: Engage Library Volunteers in your Volunteer Engagement Program
This 1-hour webinar by Jennifer Bennett of VolunteerMatch (recorded on August 29, 2019) focuses attention on how to engage volunteers in the work of… more
Engaging High Impact VolunteersCapacity Building Skilled Volunteers 2019
Do's and Don'ts of Supervising Library Volunteers
This July 2019 article from Public Libraries Online provides an excellent overview of working with volunteers in large and small libraries.
Capacity BuildingStaff Training supervision 2019
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more
Capacity BuildingEngaging Staff and Unions 2019
Controlling Complaint Conversations
This quick read provides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer… more
Staff Training Complaint, problem, unhappy 2019
Beware of These 6 Trends Lurking in Your Volunteer Program
This brief article from November 2019 delineates troubling trends about volunteer engagement programs gleaned from the most recent Volunteer… more
Capacity Building 2019
Shelving with Dewey - Illinois
This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It… more
Job Specific Volunteer Training shelve, book shelving, shelver 2019
Recruitment Success Story - Flagstaff Arizona
In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer… more
Capacity BuildingEngaging High Impact Volunteers online booksales, Book sale 2019
Volunteer Appreciation Guide
is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started… more
Capacity Building recognition 2019
Want to Write a Volunteer Program Annual Report? Here's How to Start
VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats.
Your volunteers tell a compelling story. It’s time to… more
Capacity Building 2019
Skills Based Volunteering Toolkit - Common Impact
Since 2000, Common Impact has supported nonprofits in effectively utilizing skills-based volunteering to build internal capacity to better serve the… more
Capacity BuildingEngaging High Impact Volunteers Skills Based Volunteers 2019
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more
Volunteer Handbooks policies, handbook 2019
Building Capacity: Strategic Volunteer Engagement
In this Points of Light blog post, the point is made that organizations that build a culture of volunteerism, and purposefully embed volunteerism… more
Capacity BuildingStaff Training Strategic 2018
Volunteer Background Checks: Giving Back without Giving Up on Privacy
How do nonprofit organizations screen volunteers? There are several options. The choices depend largely on the volunteer job involved and the… more
Volunteer Screening / InterviewingCapacity BuildingStaff Training background checks, screening 2018