Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Gaining Staff Buy-In for Volunteer Engagement
This chart created by Carla Lehn identifies the common reasons that staff are resistant to the idea of engaging volunteers in their work, and… more
Capacity BuildingStaff Training staff buy-in 2018
Getting Staff Buy-In for Volunteer Engagement
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (26.5 minutes)
Engaging Staff and Unions 2018
Where Do I Go From Here? Engage Volunteers in New Ways
This one hour archived webinar was presented by Jennifer Bennett from VolunteerMatch on October 24, 2018. It focuses on: How long do volunteers… more
Capacity BuildingEngaging High Impact VolunteersStaff Training 2018
The Essential Guide to Managing Volunteers at Your Nonprofit
A free comprehensive overview for volunteer management from VolunteerPro.
Capacity Building 2018
Building Capacity: Strategic Volunteer Engagement
In this Points of Light blog post, the point is made that organizations that build a culture of volunteerism, and purposefully embed volunteerism… more
Capacity BuildingStaff Training Strategic 2018
Volunteer Background Checks: Giving Back without Giving Up on Privacy
How do nonprofit organizations screen volunteers? There are several options. The choices depend largely on the volunteer job involved and the… more
Volunteer Screening / InterviewingCapacity BuildingStaff Training background checks, screening 2018
Build Staff Buy-In for Volunteer Engagement
Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-… more
Staff Guides for Working with VolunteersCapacity BuildingEngaging Staff and Unions Staff Resistance, staff buy-in 2018
Three Things We Know About Engaging Millennials in Your Cause
A quick read on what Millennials are interested in to help you in your recruitment efforts.
Millennials Millennials 2018
Grow Staff Volunteer Harmony
Tips from Energize Inc. on helping staff to work more productively with volunteers.
Engaging Staff and Unions staff buy-in 2018
GenerationOn Projects, Ideas and Resources
Looking for possible library volunteer projects for kids, teens and/or families? Check out GenerationOn's projects and resources to get some… more
Millennials Teens, family volunteering 2018
Can We Reject a Volunteer?
What do you do when someone applies to volunteer and you realize they will not work out? How can we justify rejecting anyone who steps forward and… more
Interviewing VolunteersStaff Training Fire, reject, complaints 2018
Volunteers: More Work? or More Work Force? - Idaho Commission for Libraries
This is a 30 minute archived webinar, presented May 15, 2017 by Sheila Winther, Volunteer Coordinator for the Idaho Commission for Libraries. This is… more
Staff Guides for Working with VolunteersCapacity BuildingStaff Training volunteer coordinator 2017
ASCLA Library Accessibility ToolKits
An excellent list prepared by ASCLA of links to resources that can help in a number of areas including: Autism Spectrum Disorders, blind, deaf,… more
Capacity BuildingStaff Training disabilities 2017
Volunteers are the Reputational Assets Your Organization is Overlooking
A great reminder in a brief article by Erin Rebecca Spink.
Capacity BuildingStaff Training 2017
ESL Conversation Circles Toolkit
This wiki from settlementatwork.org could be useful for staff designing and implementing ESL Conversation Circles, and also for training ESL… more
Job Specific Volunteer TrainingStaff Training 2017
A Different Kind of Volunteer Work: More companies are encouraging empoloyees to donate their professional expertise
This brief September, 2017 Wall Street Journal article speaks to societal factors leading to the increase in corporate pro bono programs.
Capacity BuildingEngaging High Impact Volunteers 2017
How to Turn Away Volunteers and Still Have an OK Day
In this August, 2017 article, Elisa Kosarin shares her basics for making this difficult experience manageable.
Volunteer Screening / InterviewingInterviewing VolunteersStaff Training 2017
How Changing Our Volunteer Interview Approach Increased our Retention Rate by 30%
Elisa Kosarin of Twenty Hats describes Behavior-based interviewing, and how its implementation in her situation helped to increased the quality of… more
Volunteer Screening / InterviewingInterviewing Volunteers interview, screening, retention 2017
The Volunteer Interview: Making the offer . . . or not
This July, 2016 article from Verified Volunteers covers strategies for assessing candidates, how to handle when it's not a good fit, and… more
Volunteer Screening / InterviewingInterviewing Volunteers 2017
Small Library VolunteerMatch Success -- Johnson City TX
In this 4 & 1/2 minute video, Johnson City Texas Library Director, Maggie Goodman, shares her successful experience in posting a need for IT… more
Capacity BuildingEngaging High Impact VolunteersOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources rural, small, maker space, LinkedIn, VolunteerMatch 2017