Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

Title Yearsort ascending
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best practices learned through her participation in the Get Involved: Powered by Your Library initiative.
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2019
Controlling Complaint Conversations
This quick read prvides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer approaches you with a problem.
Keywords: Staff Training
2019
GenerationOn Projects, Ideas and Resources
Looking for possible library volunteer projects for kids, teens and/or families? Check out GenerationOn's projects and resources to get some ideas. You'll need to set up a free account to access these materials -- the ideas are worth it!
Keywords: Millenials
2018
Three Things We Know About Engaging Millennials in Your Cause
A quick read on what Millennials are interested in to help you in your recruitment efforts.
Keywords: Millenials
2018
Success with Skills-Based Volunteers
A quick read guest post on VolunteerMatch's blog by Carla Lehn summarizing key elements of getting skilled volunteers engaged with your organization.
2018
Can We Reject a Volunteer?
What do you do when someone applies to volunteer and you realize they will not work out? How can we justify rejecting anyone who steps forward and raises their hand? Because, as much as we want every person who even mutters the word “volunteering” to succeed, we need volunteers who will make a positive impact on our missions. Here's a quick read with some great ideas and guidance on this topic.
2018
You Can't Fire Me, I'm a Volunteer!
This quick read from Blue Avocado focuses on addressing volunteer dissatisfaction points to the right way to handle disgruntled volunteers.
Keywords: Staff Training
2018
Engaging Volunteers from Diverse and Immigrant Communities
The Minnesota Association for Volunteer Administration (MAVA) has developed a set of 8 strategies for creating a more inclusive volunteer program at your organization. These strategies serve as a starting point for volunteer engagement leaders who are seeking concrete next steps for better engaging volunteers from diverse and immigrant communities.
2018
New Volunteer Manager's Toolkit
Get Involved Webinar Archived June 27, 2018 New to volunteer management? Looking for a refresher on the basics? This one hour webinar, presented by Jennifer Bennett of VolunteerMatch just for libraries, walks you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, risk management, and more.
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2018
Getting Staff Buy-In for Volunteer Engagement
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (26.5 minutes)
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2018

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