Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more
Volunteer Handbooks policies, handbook 2019
"Applying for a Job Online" Powerpoint Training - Huntington Beach
This powerpoint presentation was created for a high skilled volunteer to deliver training to library patrons on "Applying for Job Online."
Job / Employment CoachEngaging High Impact VolunteersJob Specific Volunteer Training job coach, Training 2012
"E-mail Basics" Powerpoint Training - Huntington Beach
This powerpoint presentation was created for a high skilled volunteer to deliver training to library patrons on "E-Mail Basics."
Engaging High Impact VolunteersJob Specific Volunteer Training tech coach, Training 2012
"Holds Hunter" Volunteer COVID-19 Procedure Changes - Cedar Rapids IA
Procedural changes developed for volunteer "Hold Hunters" by the Cedar Rapids Iowa Public Library during 2020 COVID-19 Pandemic.
Capacity BuildingJob Specific Volunteer Training COVID-19 2020
10 Must Have's for a Well-Crafted Volunteer Job Description
Great reminders about what every volunteer job description should contain.
Capacity BuildingStaff Training job descriptions, Position Descriptions 2022
2016 Arizona Volunteering Report
Arizona State University's Lodestar Center for Philanthropy and Nonprofit Innovation's 2016 Summary Report of their survey and focus group… more
Capacity BuildingMillennials Arizona 2016
22 Simple Tips for Managing Virtual Volunteers
Help with planning for, implementing and managing volunteers who work remotely.
Engaging High Impact VolunteersStaff Training virtual, virtual volunteer, remote 2021
A Different Kind of Volunteer Work: More companies are encouraging empoloyees to donate their professional expertise
This brief September, 2017 Wall Street Journal article speaks to societal factors leading to the increase in corporate pro bono programs.
Capacity BuildingEngaging High Impact Volunteers 2017
A Savior No One Needs: Unpacking and Overcoming the White Savior Complex
White savior complex is a term that’s used to describe white people who consider themselves wonderful helpers to Black, Indigenous and People of… more
Staff Training diversity, equity, inclusion 2021
Action Words for Use in Position Description Development - San Jose
A terrific list of action words to assist when preparing volunteer position descriptions.
Staff Guides for Working with VolunteersEngaging High Impact Volunteers Position Descriptions 2010
Addressing Issues of Equity in Volunteerism
A brief article on this important subject with some ideas about where to look and what to do.
Capacity Building diversity, equity, inclusion 2021
Adopt-A-Shelf Job List - Cedar Rapids Public Library IA
This is the Job List for volunteers who "Adopt-A-Shelf" at the Cedar Rapids Iowa Public Library.  A related document is the Adopt-A-Shelf volunteer… more
Job Specific Volunteer Training Shelving 2020
Adult Literacy Students Giving Back
In this 5- minute video, be inspired by adult literacy students in San Jose who are giving back to their community.
Engaging High Impact Volunteers adult literacy, Video 2011
Advanced VolunteerMatch Tools
This one hour webinar is for those who have at least gotten their feet wet using their VolunteerMatch account. It will give you some next steps to… more
VolunteerMatch Tools and Resources Recruitment, online recruitment 2009
Are Young People Replacing Older People as the Key Volunteering Group?
A brief look at volunteering trends and key takeaways during COVID-19.
Baby BoomersCapacity BuildingMillennialsStaff Training COVID-19, generations, Millennials 2020
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more
Capacity BuildingEngaging Staff and Unions 2019
Basics of Volunteer Orientation & Training
Among the things that make volunteers happy are a good orientation to your organization and basic training. Just getting the volunteer in the door… more
Volunteer Orientation volunteer training, Volunteer Orientation 2015
Best Practices for Recruiting Online
Watch Jennifer Bennett, Training Manager from VolunteerMatch, in this February 2022 webinar about the key things you need to do to be sure your… more
On-line Volunteer RecruitmentVolunteerMatch Tools and Resources 2022
Beware of These 6 Trends Lurking in Your Volunteer Program
This brief article from November 2019 delineates troubling trends about volunteer engagement programs gleaned from the most recent Volunteer… more
Capacity Building 2019
Bibliography on Volunteer Engagement
Bibliography and Web Resources on Volunteer Engagement developed by Carla Lehn
Capacity BuildingStaff Training bibliography, Lehn 2022