Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Book Drop Helper and Sorter Training Video #2 - Boulder CO
This video was created as a portion of the training for Book Drop Helper and Sorter Volunteers returning to service during COVID-19. The training… more
Job Specific Volunteer TrainingCapacity Building COVID-19, Book Drop 2020
Are Young People Replacing Older People as the Key Volunteering Group?
A brief look at volunteering trends and key takeaways during COVID-19.
Baby BoomersCapacity BuildingMillennialsStaff Training COVID-19, generations, Millennials 2020
Moving Forward: Taking Action on Race and Equity
On Nov 19, 2020 the Points of Light Foundation hosted the first conversation in their Listen. Learn. Act to End Racism initiative, in partnership… more
Staff Training equity, inclusion 2020
Developing a Successful Intern Program
Interns can be a godsend to any nonprofit. Depending on their background, they may be as valuable as paid staff and their main goals are typically… more
Staff TrainingCapacity Building intern, internship 2020
Skills-Based Volunteering Toolkit
This toolkit complete with worksheets was developed by Serve Ohio and Common Impact to assist in preparing to engage skills-based volunteers.
Engaging High Impact VolunteersCapacity BuildingStaff Training Skills Based Volunteers, high-impact volunteers 2019
Controlling Complaint Conversations
This quick read provides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer… more
Staff Training Complaint, problem, unhappy 2019
Shelving with Dewey - Illinois
This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It… more
Job Specific Volunteer Training shelve, book shelving, shelver 2019
How to Build a Successful Volunteer Program
This brief guidebook was created by the International City/County Management Association.
Capacity BuildingStaff Training toolkit 2019
NextGen Nexus: A Peek Inside the Millennial Mind
What if you could have a young person authentically share their viewpoint about your social issue and cause? What would they say, and how can you… more
Millennials 2019
Recruitment Success Story - Flagstaff Arizona
In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer… more
Capacity BuildingEngaging High Impact Volunteers online booksales, Book sale 2019
Capacity Commons Guidebook on Skills-Based Volunteerism
This guidebook will help you prepare your organization for the idea of utilizing skills-based volunteers, help you scope out the project(s) you need… more
Engaging High Impact VolunteersCapacity Building Skilled Volunteers, Skills Based Volunteers 2019
Volunteer Appreciation Guide
is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started… more
Capacity Building recognition 2019
Want to Write a Volunteer Program Annual Report? Here's How to Start
VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats.
Your volunteers tell a compelling story. It’s time to… more
Capacity Building 2019
How to Prioritize When Everything Feels Important
There's never enough time to do everything you want to do. It's a universal problem. And we all accept that fact and live with its reality until the… more
Staff Training prioritize, priorities, planning 2019
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more
Volunteer Handbooks policies, handbook 2019
Could Volunteers Replace Paid Staff?? Have No Fear!
An organization’s decision to bring in volunteers may spark fears that volunteers could eventually replace staff. After all, volunteers can do many… more
Staff TrainingEngaging Staff and Unions Staff Resistance, staff buy-in 2019
Do's and Don'ts of Supervising Library Volunteers
This July 2019 article from Public Libraries Online provides an excellent overview of working with volunteers in large and small libraries.
Capacity BuildingStaff Training supervision 2019
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more
Capacity BuildingEngaging Staff and Unions 2019
Beware of These 6 Trends Lurking in Your Volunteer Program
This brief article from November 2019 delineates troubling trends about volunteer engagement programs gleaned from the most recent Volunteer… more
Capacity Building 2019
Build Staff Buy-In for Volunteer Engagement
Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-… more
Staff Guides for Working with VolunteersCapacity BuildingEngaging Staff and Unions Staff Resistance, staff buy-in 2018