This is adapted from Carla Lehn's book, "Volunteer Involvement in California Libraries: Best Practices." The complete book may be found online here: http://www.library.ca.gov/lds/getinvolved/docs/F-resources/VolunteerInvolvementInCaliforniaLibraries-BestPractices.pdf Also, Carla's online course in volunteer engagement is available free here: http://www.transforminglifeafter50.org/tools-ideas/volunteers