Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

Titlesort descending Year
Managing Volunteers: Balancing Risk and Reward
A nonprofit faces a variety of risks when it decides to use volunteers. While none of these risks should be ignored, few, if any of these risks represent insurmountable obstacles for the typical organization. While there is no silver bullet that eliminates all volunteer risk, you can protect your nonprofit and its board members by obtaining the appropriate insurance coverage and following best risk management practices.
Meet the Volunteer Management Team, Monrovia Public Library (Part 1)
In this 4-minute video, meet the Volunteer Management Team at Monrovia Public Library and learn how MPL uses volunteer leaders to expand and improve their volunteer impact. See also Part 2 of the video (Tips and Strategies).
Millenials and Volunteering: Bridging the Generation Gap
Every day my LinkedIn feed and various business magazines are filled with articles about Millennials. Generally, the writer advises the reader on how to “manage” this group in the workplace and often seems to have a “these kids nowadays” tone. Through my work at New York Cares (with staff members and volunteers), I have also been exposed firsthand to Millennial’s great passion for community service. In its report on an Associated Press-GfK poll on December 29 the New York Times gave me data to support my optimism (which is a rare but welcome occurrence).
Keywords: Millenials
Millenials Want to Make a Serious Impact
This blog post from describes the Millenial generation -- the 80 million born between 1980 and 2000 -- and their interest in participating for "social good." Great tips on how you can attract this goldmine of potential volunteers, rather than turning them off.
Keywords: Millenials
Millennials Want To Make a Serious Impact and You Can Help
Insights into how to engage the Millennial Generation as volunteers and donors, and how you might be turning them off.
New Staff Roles- Jennifer Rackow
As part of a day-long training, Jennifer Rackow discusses the changing roles staff play in transforming your volunteer program. Search for other training videos from the day on this site.
Tags: Video
New Volunteer Manager's Toolkit
Get Involved Webinar Archived June 27, 2018 New to volunteer management? Looking for a refresher on the basics? This one hour webinar, presented by Jennifer Bennett of VolunteerMatch just for libraries, walks you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, risk management, and more.
Nonprofit Volunteers: Minimizing the Risk
Minimizing legal exposure is important because volunteers’ acts are generally imputed to the nonprofit organization. Specific, written volunteer policies and procedures are critical. Important components of a good volunteer program include clear and forward-thinking volunteer policies, thorough volunteer applications, screening, and management. Included are some highlights of important components to consider when crafting a comprehensive volunteer program.
Partners in Reading Leadership Team, San Jose
In this 2-minute interview with Judy Klikun, you will learn about engaging volunteer leaders, building teams and developing advocates for the library.
Public Sector Volunteer Engagement
On January 15, 2015, Reimagining Service and America's Service Commissions (ASC) partnered on this 1 hour webinar on effective volunteer engagement in the public sector. The presenters unveiled results of Reimagining Service's research on public sector volunteer engagement and shared.practical examples from the field. More resources can be found at